![]() ![]() Head to Setup > Staff in you Timely account.In order to change the calendar, you'll need to disconnect the current calendar for the staff member: How do I change the Google Calendar a staff member is connected to? If you're wanting to block out time for some time off, it's better to use the Roster or Closed dates function to change your hours within Timely. Timely does not support events with a duration of greater than 24 hours, so these will not be synced to your Timely calendar. Only events where you are set to ' Busy' will be synced back to Timely, so if you edit the event in Google Calendar and change the status of the event to Busy then it will be synced: ![]() When you create an all-day event in Google Calendar, the default setting for ' Show me as' is set to ' Available'. Why can't I see all day events, or events that span multiple days in Google Calendar have some detailed instructions for removing a calendar subscription, here: If you have previously used the one-way calendar sync with Google and now use the two-way sync, then you'll need to make sure you unsubscribe from your one-way sync before setting up your two-way sync. There are duplicate events showing up in my calendar. On the Google Calendar page check Refresh sync now and then Refresh selected staff' This will trigger a full sync of your Timely and Google calendars which may take a few minutes. To restore these events see this section. If you refresh the calendar sync, past Timely appointments in the Google calendar will be removed due to this setting. In order to limit the amount of data we need to transfer between Google and Timely, we only sync future events between Google and Timely Calendars. If things are looking good there, scroll down to Google Calendar and click Configure. If you notice that events have stopped syncing, or are out of date you can check for any errors under Setup > Add-ons. When this happens you will see a notification in Timely with a link to reactivate the connection using these setup steps. If we have problems syncing your Timely calendar with your Google Calendar we automatically disconnect the connection. My calendar has disconnected or stopped updating ![]()
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